Frequently Asked Questions

Prepare my stay
How do I find accommodation  ?

You can find all the different types of lodging on the accommodation page. You’ll also find special offers at discounted prices.

The central agency Val Reservation is at your disposal for booking hotel rooms, apartments and chalets in Val d’Isère.

 

When is the best time to visit in winter ?

The ski resort is open from the end of November until the beginning of May.

If you have the opportunity, enjoy the skiing at the start of the season when prices are reduced for lift passes and accommodation. Equally, choose periods outside the school holidays when both the pistes and the village are less busy.

Above all, look for special deals ! Clever  people opt for packages that incude accommodation, lift pass, and activities.

Where are the ski school meeting areas ?

You’ll find them on the front de neige in the centre of town as well as in La Daille.

How do I get to Val d’Isère ?

You can come come by car, train, or plane. All the details can be found on the resort access page.

Which airport ? Which station ?

The nearest airports are : Chambéry (2hrs by car),  Grenoble (2hrs by car),  Lyon (3hrs by car),  Geneva (3hrs by car).

The nearest station is Bourg Saint Maurice.

How do I get to Val d’Isère from the airport or from the station ?

You can take a taxi or a bus (Altibus or Ben’s bus). You can find all the transport details on this page.

Where in the resort do I go if I want onward public transport ?

There are several drop off points, one at La Daille and another at the bus station in the centre of the village.

From these you can take free buses that serve the different areas of the resort.

 

What is the state of the access road at the moment ?

Check out the live info on state of the roads.

The Iseran pass is closed during winter.

How should I winterise my car ?

Ideally you fit winter tyres which are suitable for driving conditions in bad weather in the mountains. Also you should have snowchains.

If you need to put on chains, there are several lay-bys on the way up, notably the “l’aire de chainage de la Raie”, situated on the way up,  1500m after the hamlet of La Thuile.

Where can I park ? How much does it cost ? How can I reserve my parking space ?

You’ll find a number of covered and open air car parks in Val d’Isère.

Prices start at 75€ for seven days. Book it on the car park website.

What can I do in advance of my stay to make my arrival easier ?

After parking, you can book your equipment rental, lessons, and lift passes.

During my stay
I'm with my family, what should I do ?

In a word, enjoy yourself : skating, tobogganing, torchlit descents. Take a look at the entertainment programme and and the various activities like ValKids.

Discover this dedicated brochure to families.

Download the Val d’Isère app. You’ll have all the available entertainment and activities in your pocket ! And don’t forget that for all lift passes valid for more than two days, you get one entry to the swimming pool  in the Centre Aquasportif.

 

I'm with friends or a partner, what do you advise ?

Away from the ski slopes you can, for example, play a game of squash at the Centre Aquasportif. You can test your skills on the ice-driving circuit, relax in a spa, go to the cinema, or enjoy apres-ski in numerous bars.

Check out all the available activities.

I don't ski, what should I do ?

You can try other activities such as snowshoeing, cross-country skiing  or dog-sledding.

You can find out here about all wellness activities. Take a look also at the pedestrian trail map which offers numerous itineraries.

Where can we party ?

Numerous bars and restaurants that suit all tastes will welcome you with open arms.

Check out the list of all the bars and clubs.

On which day is the torchlit descent ?

Each Tuesday at 6pm during the French school Christmas and winter holidays ski instructors descend the Face de Bellevarde. It’s a splendid spectacle.

What entertainments are there during my stay ?

You’ll find the programme of entertainments on VALSCOPE (available in shops, at the Tourist Office) and on the entertainments page.

Think about downloading the Val d’Isère app. You’ll then have all the entertainments ans activities on your mobile.

I want to try a Savoyard speciality, where should I go ?

On this page you’ll find all the Val d’Isère restaurants. Use the filter to go to the ‘Specialités Savoyardes’ and choose the establishment of your choice.

We have children with us, where can we go ?

The resort is the bearer of the coveted Family Plus label for providing the best family facilities.

Check out the list of establishments best suited to families.

I'm a beginner, where can I go skiing ? Are there any specific spots and special deals ?

A number of zones are dedicated to beginners.

Three lifts are free of charge on the front de neige at La Daille. The novice ski area on Solaise has a 37€ per day lift pass.

The ski area is closed today, how do I go about getting a refund on my lift pass ?

You’ll find all the information about general conditions on the lift pass section of the sales website and here is the address for refunds.

 

How frequent is the bus service, how long should I have to wait ?

Buses run regularly (the main Train Rouge every five minutes during the day).

For the others services, it depends on the time of day and the timetable.

Check out the details on this page or download the app to see the bus arrivals in real time.

Where can I find information in real time (safety, opening of the ski area etc) ?

At the Tourist Office (info@valdisere.com / +33 4 79 06 06 60), open every days from 8.30am to 7.30pm, located at the center of the village.

Listen also to Radio Val d’Isère, or check out the piste openings page.

You’ll find also some informations on :

– The weekly newspaper “Val’scope”, available on multiple stores.
– The mobile website valdisere.com
– The Val d’Isère mobile app
– The local radio “Radio Val d’Isère” (www.radiovaldisere.com) where you can hear all live informations (weather forecast, pistes, road conditions…).

The roads in the resort are closed to pedestrians and/or vehicles, why ? What should I do in this situation ?

Sometimes roads are closed for safety reasons. For example, when there is avalanche danger.

Such information is given out at the Tourist Office, on local radio, on the website, or on electronic signs in the resort. Don’t go down these roads – make a detour. When this happens, the best thing to do is stay inside your accommodation until further notice.

Where can I buy souvenirs and dedicated Val d’Isère stuff ?

Take a stroll around the village and you’ll find lots of suitable shops. You can also find printed Val d’isere merchandise at the Tourist Office.

I'd like to find a pushchair or other gear for children. Where can I find this ?

You can find what you need for children at Val Baby and Les Petits Voyageurs. You’ll find details of suitable shops for  families in this brochure.

After my stay
Where can I book by bus or train ticket ?

At the Tourist Office, you can access a terminal to book your bus tickets.

You can also book your train tickets on the SNCF website. Also you can buy tickets direct from the bus driver (but seats are not guaranteed. On some services, seats need to be reserved 48hrs in advance).

Therefore, we advise you to book your transport as soon as possible. Check out our transport page to find out all the possibilities.

 

Where can I leave my bags while waiting for the bus ?

There’s a left luggage office beside the bus station in Le Garage brasserie. You can leave your bags here and even take a shower.

Is the col de l'Iseran open ?

The col de l’Iseran is closed from the beginning of November until the month of June (dates depend on the state of the road).

See the live info on state of the roads.