Accessibility statement

Val d’Isère Tourisme strives to ensure its website is accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005. This accessibility statement applies to: valdisere.com A internal audit is currently underway and we are doing everything possible to progressively improve the accessibility of our site so that everyone can fully benefit from it.

Compliance status

The website valdisere.com is partially compliant with the general accessibility framework (RGAA 4.1). This is due to the non-compliances and exemptions listed below.

Test results

The findings of the compliance audit conducted in-house by our web project managers are as follows: The audit was conducted in line with the RGAA 4.1 framework, on a given sample of the website pages. The level of compliance with RGAA criteria will be revealed when the audit has been completed. The website is therefore considered as partially compliant for the moment.

Content not fully accessible

Despite our best efforts to make the Val d’Isère website accessible, some content or features remain only partially accessible or cannot be used at all. The following has been identified as non-compliant or potentially non-compliant:

Some images do not always have alternative text (alt text), or the text may not accurately describing the image (important information is missing).
The contrast in certain areas of the website (buttons, text over images, headings on coloured backgrounds) is sometimes not easy to read, especially for people with visual impairments.
Some interactive components (drop-down menus, filters on “Restaurants”, “Accommodation”pages, etc.) cannot always be used with a keyboard, or the tab order may be confusing.
Videos (if present) may not feature subtitles or transcripts for the deaf or hard-of-hearing.
External “rich media” content or third-party services (interactive maps, webcams, etc.) may not provide an accessible alternative if an external script or API fails to load.
Some forms or fields for making reservations may lack clear labels or accessible error messages.
The website may not be fully usable without JavaScript (some essential components depend on scripts).

Ongoing improvements

We are currently working on:

Systematically adding and improving alternative text (alt text) for images so that important visual information is described correctly.
Reviewing the colour palette and the styles of buttons/interactive components to ensure sufficient contrast and improve readability on all devices.
Optimising keyboard navigation across the whole website (menus, filters, forms) to ensure a user-friendly experience without a mouse.
Gradually inserting subtitles and/or transcripts for the videos available on the website.
Working with our providers to offer accessible alternatives for embedded external content (e.g. interactive maps, webcams).
Making forms more accessible by using clear labels and better management of error messages.
Improving the compatibility of the website when browsing without JavaScript, so that essential content remains accessible.

A correction plan in gradual phases will be rolled out by the end of 2026.

Preparation of this statement

This statement was drawn up on 17/09/2025 and updated on 17/09/2025.

Right of appeal

If you are unable to access content or a service, you can contact the person in charge of accessibility by email: info@valdisere.com, or by using the form: contact form here. We are doing our very best to improve the accessibility of our website. However, if you encounter any accessibility issues that prevent you from accessing content or a component of the website, and you do not receive a satisfactory response from our teams, you are entitled to lodge a complaint with the competent authorities. Write to the Défenseur des Droits or contact the Médiateur de la République