Val d'Isère Tourist Office in summerVal d'Isère Tourist Office in summer
©Val d'Isère Tourist Office in summer|Val d'Isère Tourisme

Our quality commitments

Val d’Isère Tourist Office is engaged in a quality assurance approach, to respond ever better to your needs and ensure that you enjoy your visit under the best conditions.

Destination d'Excellence

The “Qualité Tourisme” label was replaced in 2024 by the “Destination Excellence” label. The Tourist Office is now subject to enhanced quality criteria, as well as new requirements related to social and environmental responsibility.

The “Destination of Excellence” label was awarded to the Val d’Isère Tourist Office in February 2026.

This label reflects the continuity and strengthening of our Quality approach, recognized since 2017, now combined with responsible and sustainable governance and operations.

To obtain it, the Tourist Office must demonstrate:

  • Exemplary customer service;
  • An approach aimed at improving accessibility of the Tourist Office and the quality of services offered to customers with disabilities;
  • An environmentally and socially responsible approach, both in its internal operations and in the services provided to customers.

Category I classification

This classification is granted in recognition of outstanding hospitality and service.

It requires the Tourist Office to meet criteria concerning:

  • Its municipal, professional and client relationships; and
  • Its administrative structure – to ensure regulatory compliance and the capacity to respond fully and professionally to the needs of our clients.

 

The Category I classification allows the village of Val d’Isère to maintain its classification as a “Station classée de tourisme”.

Quality Tourism

The label “Quality Tourism” was first obtained by the Val d’Isère Tourist Office in 2017 and then again in 2022, with a score of 95%.

It required the Tourist Office to satisfy criteria concerning:

  • Client reception, both physical and digital;
  • Information management;
  • Client feedback; and
  • Continuous improvement.

Organising my stay in Val d'Isère

Val d’Isère is committed to retaining its authentic, pioneering spirit and giving you the true mountain experience.