Covid 19 – Special welcome provisions – Winter 2020 :

Updated from 29/09/2020

  • We will protect your safety by cleaning and disinfecting with even more attention than usual, before your arrival, the surfaces most frequently touched, inside the accommodation, as in the common.
  • We are committed to respecting the barrier measures upon your arrival and during your stay.
  • We will provide you with hygiene kits so that you can take care of yourself and … of us during your stay!

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Relaxation of cancellation conditions for  Val d’Isère Central Reservation

Updated from 29/09/2020

Very precise list of all the cases included for the total refund (minus any bank charges): (in parenthesis the supporting documents that we will ask for)

– Closure of borders by the French government
– Closure of borders by the government of the client’s country of origin or by a transit country (link to the official information page)
– The government of the country of origin prohibits non-essential travel (link to the official information page)
– Flight cancellations due to covid-19 (mail or email from the airline concerned)
– Closure of airports / stations in France or in the country of origin (link to the official information page)
– Mileage limitation for travel around your home
– Quarantine (or any other period of confinement) imposed by France or by the country of origin (link to the official information page)
– Client tested positive for Covid19 within 14 days before arrival (medical certificate)
– In the event of a government decree requiring us to close the accommodation concerned
– Closure of the Ski Resort and / or ski lifts linked to Covid19


The customer must inform the hôtel/agency, upon confirmation of the reservation, the name and permanent address of all participants in order to activate these cancellation conditions.


– The postal address (or addresses) of residence of the customer (s) given at the time of the reservation will be used for the cancellation policy of the Covid.
– If you become ill during your stay, the usual cancellation policy applies.
– For Tour Operators, other conditions apply, please contact us.
– Customers still have the possibility to postpone the deposit and amounts for a next stay during winter 2021-2022.

More information

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Book your ski vacation with peace of mind !

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