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September 2020
September 2020

We’ll take care of you this winter

All the necessary health and safety safety commitments along with essential hygene measures and the rules  for behaviour in public areas in  Val d’Isère has already been put in place for winter 2020-2021:

  • Social distancing areas have been marked out, along with Perspex  screens erected at the reception desk. Staff wear masks and gloves.
  • Anti-bacterial gel available
  • Frequent cleaning of the public areas (lobby, lifts, door handles, TV remotes etc)
  • Online check-in and payments
  • Flexible reservations
  • Everyone is committed to ensuring that your stay in the mountains remains a pleasure


Health safety measures for Covid-19

The whole village of Val d’Isère is now geared towards providing the most secure health and safety condition for holidaymakers.

Since August 2020 Val d’Isère Tourisme and its offshoots  (Tourist Office, the Centre Aquasportif swimming pool complex and the Congress Centre) has been  awarded  an AFNOR certificate for its defensive health measures against Covid-19. Val d’Isère Tourisme can attest with confidence that the health of both its clients and staff is a priority.  Additional facilities (children village and the skating rink) will be checked out and included in December 2020.

For the ski area, the summer provided the opportunity for lift company staff to try out safety measures in real time, notably on the lifts themselves.  Val d’Isère can now state that, thanks to trials during the summer ski season on the Pisaillas glacier, the whole ski area this winter will remain fully operational, with no decrease in traffic flow around the slopes.  At the same time, all the necessary safety measures and social distancing linked to Covid-19  (mandatory masks in lift queues and on lifts, and anti-bacterial gel ) will be applied.


Conditions for cancellations

As part of the Covid-19 health crisis, cancellation conditions at Val d’Isère hotels and residences are being relaxed for the winter of 2020-21. Depending on the establishment, cancellation fees may be waived and it is possible to reschedule a stay or get a voucher. Hoteliers and apartment owners undertake not to increase the rates from the previous winter and deposits are transferable.

All details about: reservation.valdisere.com


On the slopes

  • Ski lift

What will change on the lifts and on the pistes?

♥  Instructions for distancing and dedicated signage

♥  Perspex screens have been installed at all ticket windows to ensure the safety of both staff and clients.

♥  Screens and payment machines are cleaned regularly.




♥  Wearing of masks is mandatory in all lift queues and on all enclosed lifts (from the age of 11 years)

♥  To avoid personal contact, the purchase of lifts passes online is strongly recommended

♥  Anti-bacterial gel distribution points



♥  Regular cleaning of gondola cabins

♥  Use a litter bin to dispose of your used mask.

♥  Bins are available near lifts (a mask takes 450 years to bio-degrade).



What does not change

♥  No reduction in lift capacity, no limited access to the ski area.


In the Resort


  • Tourist Office


♥  Wearing a mask is mandatory

♥  Protective measure






♥  Marked one-way system inside the Tourist Office





♥  One-metre social distancing is indicated with ground markers



♥  Anti-bacterial gel point at the entrance

♥  Perspex screens between clients and the Tour Office team at the reception desk

♥   Take a brochure that you have handled,  or download the flash code to view online


♥   Use available disinfectant spray and hand cleaner to clean anything used in the children’s corner.

♥   Some documents have been removed from the reception area. Use flash codes to access them on your mobile


  • Transport



♥  The wearing of masks at bus stops and in the buses themselves is mandatory




  • Restaurants, bars, après-ski

♥  Seated table service only

♥  Tables to be at least one metre apart or separated by fixed barrier that ensures no physical contact

♥  Wearing a mask is mandatory when moving around inside the venue

♥  Ant-bacterial gel dispenser on hand

♥  Disinfection of all surface areas and increased level of cleaning


  • Accommodations

Conditions at reception :

♥  Wearing of a mask is mandatory in all communal and enclosed areas
♥  Before your arrival we will protect your safety by cleaning and disinfecting even more carefully than usual most frequently touched surfaces in the communal areas as well as  inside your accommodation
♥  We are committed to respecting these health and safety measures on your arrival and throughout your stay
♥  We’ll provide you with cleaning kits for you to use during your visit so that you – and we – can stay safe!

  • Rental shops

♥  Wearing a mask is mandatory

♥  Disinfection of all rental equipment

♥  Anti-bacterial gel available



  • Ski school


♥  Mask wearing is mandatory at the start and end of lessons, both for instructors and pupils aged 11 +

♥  Masks are mandatory in the buildings for anyone aged 11+




♥  Disinfection of equipment such as bibs and safety gear

♥  Anti-bacterial gel available